Terms of service and legal information

1. About NEXINLAB

NEXINLAB is a project and service brand presented on the website nexinlab.com.

NEXINLAB provides digital services related to business websites, including website review, website improvement, conversion-oriented changes, analytics setup, lead enquiry path improvement, lightweight automation and related technical services.

NEXINLAB is not necessarily a separate legal entity. Paid services may be contracted, invoiced and paid through a legal operator, business incubator or another contracting entity identified before payment.

Legal operator / contracting entity:

[LEGAL OPERATOR / INCUBATOR LEGAL NAME TO BE COMPLETED]
Address: [TO BE COMPLETED]
Registration / tax number: [TO BE COMPLETED]
Contact email: contact@nexinlab.com

The exact contracting party for a paid service will be stated in the relevant proposal, agreement, order confirmation, invoice or payment document.

2. Website purpose

The website nexinlab.com presents information about NEXINLAB services, examples of possible problems, general service descriptions, indicative price ranges, contact options and related business information.

The website does not itself create a service agreement, order confirmation or payment obligation.

Submitting a form, sending an email or requesting a call does not create an obligation for either party unless a separate proposal, agreement, order confirmation or payment arrangement is accepted.

3. Scope of services

NEXINLAB services may include, depending on the agreed scope:

• Reviewing a business website as a commercial and communication tool
• Identifying obstacles in the path to enquiry, contact, quote request or sales conversation
• Preparing a short diagnosis, report or action plan
• Improving selected website elements
• Improving calls to action, contact paths, forms or enquiry flows
• Improving mobile usability in selected areas
• Improving trust signals and basic page structure
• Setting up or checking analytics and conversion events
• Connecting forms to email, spreadsheets, CRM or lightweight automation tools
• Preparing landing pages, offer pages or technical improvements
• Providing limited post-delivery support, if agreed

The exact scope, timeline, price, deliverables and acceptance criteria are agreed individually before paid work begins.

4. What is not included unless agreed

Unless explicitly included in the proposal or agreement, services do not include:

• Full website redesign
• Development of a new website from scratch
• Branding or visual identity creation
• Full SEO strategy
• Paid advertising setup or management
• Large-scale copywriting
• Photography or video production
• Legal review of client content
• Tax, legal, financial or regulatory advice
• Complex CRM implementation
• Complex integrations with internal systems
• Ongoing support after delivery
• Guaranteed increase in leads, sales, rankings, revenue or conversion rate

Any work outside the agreed scope may require a separate quote, change request or new agreement.

5. No guarantee of business results

NEXINLAB does not guarantee:

• A specific number of leads
• Increased sales
• Improved search rankings
• Increased conversion rate
• Specific revenue growth
• Any fixed business outcome

Recommendations and implementation work are based on professional judgement, good practice and the information available at the time of the project.

Business results depend on many factors outside NEXINLAB’s control, including traffic volume, market demand, offer quality, pricing, competition, seasonality, advertising activity, client response time, sales process and technical limitations of the client’s systems.

6. Information on the website

Content published on nexinlab.com is provided for general business and service information.

It does not constitute legal, tax, financial, accounting, regulatory or professional advice for any specific situation.

Clients are responsible for obtaining their own legal, tax, compliance or industry-specific advice where needed.

7. Client responsibilities

The client is responsible for:

• Providing accurate information about the business, website and project context
• Confirming the factual accuracy of all client content
• Confirming the legal compliance of claims, service descriptions, prices, offers, testimonials and industry-specific statements
• Providing lawful access to the website, CMS, hosting, analytics, domain, forms or other tools required for the agreed work
• Ensuring they have the right to use all materials provided to NEXINLAB
• Maintaining or approving backups and rollback options before technical changes
• Reviewing deliverables within the agreed timeframe
• Responding to questions necessary for delivery
• Making business decisions based on their own judgement

NEXINLAB is not responsible for inaccurate client information, unlawful client content, missing approvals, lack of access, third-party failures or decisions made by the client outside the agreed scope.

8. Access, backups and rollback

Before technical changes begin, the parties should agree:

• Which systems NEXINLAB may access
• What level of access is required
• Whether a backup is available
• Who is responsible for creating or approving the backup
• How changes can be rolled back if needed
• What pages, forms or integrations are included in the scope
• What acceptance criteria apply

If a backup is not technically available or is not provided by the client, this should be confirmed before work begins.

NEXINLAB is not responsible for loss or damage caused by missing backups, third-party hosting failures, plugin conflicts, platform limitations, changes made by other parties or systems outside the agreed scope.

9. Third-party tools and platforms

Projects may involve third-party systems such as:

• Website builders
• CMS platforms
• Hosting providers
• Domain providers
• Analytics tools
• Tag management tools
• Email tools
• Form tools
• CRM systems
• Spreadsheet tools
• Automation platforms
• Payment or invoicing systems operated by the legal operator / incubator

NEXINLAB is not responsible for the availability, pricing, policy changes, limitations, outages or security failures of third-party tools.

If paid third-party tools are required, their costs must be agreed separately unless included in the proposal.

10. Payment and billing through legal operator / incubator

Paid services may be invoiced and paid through [LEGAL OPERATOR / INCUBATOR LEGAL NAME TO BE COMPLETED] or another legal operator identified before payment.

The proposal, agreement, order confirmation, invoice or payment instruction will specify:

• The contracting entity
• The service scope
• The price
• The payment method
• The payment deadline
• Whether payment is required upfront, in instalments or after delivery
• Any taxes, fees or payment conditions that apply

Work may be started only after the required payment or prepayment is received, unless agreed otherwise in writing.

Payment to the legal operator / incubator is treated as payment for the agreed NEXINLAB service if the payment document or agreement clearly refers to the relevant service or project.

11. Indicative prices

Prices shown on the website are indicative and may vary depending on scope, complexity, website condition, urgency, technical stack, number of pages, required integrations, access limitations and delivery risk.

Published price ranges do not constitute a binding offer within the meaning of applicable civil law unless explicitly stated otherwise in an individual written proposal.

The final price is confirmed individually before paid work begins.

12. Delivery and acceptance

Delivery terms are agreed individually for each service.

A project is considered delivered when:

• The agreed deliverables have been provided
• The agreed tasks have been completed, where technically possible
• The agreed report, summary or delivery note has been shared
• Known limitations have been communicated
• The client has had a reasonable opportunity to review the result

If the client does not respond within the agreed review period, the work may be considered accepted unless a specific issue is reported.

Minor fixes related to NEXINLAB’s own implementation errors may be handled within the agreed support or correction period, if such a period is included in the proposal.

New requests, additional pages, new integrations, new design directions, new business requirements or changes outside the agreed scope may be treated as additional work.

13. Change requests

If the client asks for work outside the agreed scope, NEXINLAB may:

• Decline the request
• Propose a separate quote
• Add the request to a later phase
• Treat it as a separate mini-sprint, support package or new project

NEXINLAB is not obliged to perform additional work for the original fixed price unless the proposal or agreement states otherwise.

14. Intellectual property

All content published on nexinlab.com, including text, structure, design, visual layout, graphics, templates, tools and service materials, belongs to NEXINLAB, its creators, the legal operator or relevant licensors, unless stated otherwise.

Reports, analyses, recommendations, templates and deliverables prepared for a client are intended for that client’s internal business use.

They may not be resold, publicly redistributed, copied for commercial resale or presented as another provider’s work without written consent, unless the agreed terms state otherwise.

The client retains rights to materials, content, logos, trademarks, images, data and systems provided by the client.

Unless agreed otherwise, NEXINLAB may reuse general know-how, methods, checklists, non-confidential patterns and anonymised learnings gained during the project.

15. Confidentiality

Each party should treat non-public business, technical, access and project information received from the other party as confidential.

NEXINLAB will not intentionally disclose client access details, private business information or non-public project data except where necessary for service delivery, legal obligations, accounting, payment processing, dispute handling or agreed subcontractor support.

The client should not share NEXINLAB’s internal methods, non-public templates, pricing logic or proposal materials with competitors or unrelated third parties without consent.

16. Subcontractors

NEXINLAB may use subcontractors or technical partners where necessary for service delivery.

If subcontractors need access to client systems or confidential data, this should be limited to what is necessary for the agreed work.

NEXINLAB remains responsible for coordinating subcontractor work within the agreed scope, unless the client contracts directly with the subcontractor.

17. Limitation of liability

To the extent permitted by law, liability is limited to direct loss caused by failure to exercise reasonable professional care in relation to the agreed scope.

NEXINLAB is not liable for:

• Indirect loss
• Lost profits
• Lost sales
• Lost leads
• Loss caused by third-party systems
• Loss caused by missing backups
• Loss caused by client instructions
• Loss caused by inaccurate client information
• Loss caused by changes made by other parties
• Loss caused by factors outside reasonable control

Nothing in these terms excludes liability that cannot legally be excluded.

Specific liability limits may be set in the individual proposal, agreement or terms issued by the legal operator / incubator.

18. Cancellations, delays and refunds

Cancellation, delay and refund rules are agreed individually in the proposal, agreement or payment terms.

Unless agreed otherwise:

• Work already completed or started may be non-refundable
• Prepayments may be retained to cover reserved time, analysis, preparation, subcontractor costs or completed work
• Delays caused by missing access, missing client materials or late client responses may extend the delivery timeline
• A refund is not due only because business results, sales or lead volume did not increase after delivery

Any refund or cancellation request should be submitted in writing.

19. Legal operator terms

Where services are contracted, paid or invoiced through a legal operator / incubator, additional terms of that legal operator may apply, especially regarding:

• Contracting party details
• Invoicing
• Payment processing
• Tax and accounting documents
• Refund procedures
• Formal complaint handling
• Data processing connected with accounting and payments

If there is a conflict between these website terms and a signed agreement or formal document issued by the legal operator, the signed agreement or formal document will prevail for that paid engagement.

20. Changes to these terms

NEXINLAB may update these terms from time to time.

The current English version is available at:

nexinlab.com/terms/

Updated website terms apply to future website use and future engagements, unless a specific signed agreement states otherwise.

21. Contact

Questions about these terms may be sent to:

contact@nexinlab.com

We aim to respond within 3 working days.